Our Salon Policies & Service Agreements

Our policies are in place to ensure the smooth running of our salon and to provide every guest with the highest standard of service in a calm and professional environment. We kindly ask that you read through these before booking or attending your appointment.

When to Book

If you prefer a quieter salon experience, we recommend booking your appointment on a weekday—either first thing in the morning or early in the afternoon.

Appointment Changes & Cancellations

We require a minimum of 48 hours’ notice for any changes to your appointment. This includes rescheduling, cancelling, or adjusting the services you’ve booked.

If you are eyeing off an appointment online and already have one scheduled please go ahead and book the appointment online as spots don’t last long online. You can then send us email advising which appointment you would like to keep.

If changes are made with less than 48 hours’ notice, the full cost of the original booking will apply. Future appointments cannot be made until this payment is settled.

Booking Ahead

To secure your preferred time and stylist, we encourage you to book in advance. If your desired time is unavailable, we’re happy to add you to our waitlist upon request.

Modifying Your Booked Services

If you’ve booked in for multiple services (e.g. colour and cut) and decide you no longer need part of the service, you must let us know at least 48 hours in advance. We allocate time specifically for each service, and last-minute changes on the day will still incur the full service fee.

Appointment Confirmations

At Kundalini Hair, we look after hundreds of clients each week—which means every appointment matters, and so does your confirmation.

To ensure we can run smoothly and respect everyone’s time, we require that all appointments be confirmed.

You’ll receive a text reminder 4 days before your booking.

• If you’re attending, please reply “Y” to confirm as soon as possible.
• If you can’t make it, let us know right away so we can free up the spot for someone else and help you reschedule.

Unconfirmed appointments may be cancelled at our discretion to allow other clients the opportunity to book in.

If you need to reschedule, you can call us directly or use our online booking system 24/7.

We appreciate your cooperation—it helps us deliver the exceptional service you deserve.

Deposits

A deposit is required to secure all appointments. This amount will be deducted from your final bill or held as credit for future bookings if you have multiple appointments scheduled.

• 48 hours’ notice is required for cancellations or changes. If you cancel within this time frame, your deposit will be forfeited.
• A new deposit is required for all rebookings.
• Smoothing services require a deposit and 7 days’ notice for any changes or cancellations.

Quiet Appointments

We understand the need for peace and quiet. If you’d prefer a low-interaction appointment, let us know when booking. Your stylist will still offer professional advice on your service and home haircare, but otherwise allow you to relax, read, work, or simply enjoy some quiet time.

Arrival Etiquette

Please arrive on time. If you’re running late, call ahead so we can do our best to accommodate you. However, your service may need to be adjusted to stay within our schedule.

We kindly ask that you arrive unaccompanied. For safety and comfort, we cannot accommodate additional guests or children (except for babies in prams—please notify us in advance so we can make space).

Quoting

We’re happy to provide quotes and we want you to feel informed and comfortable with your investment in your hair. However, please note that all quotes are estimates only.

The final cost may vary depending on:

• The time required to achieve your desired result
• The amount of product used (especially for long, thick, or previously coloured hair)
• Any additional services required to achieve the best outcome

For new clients or major transformations, prices can shift based on what’s discovered during the appointment.

To get the most accurate quote, we recommend booking an in-person consultation before your service. This allows your stylist to assess your hair properly and tailor a quote that reflects what’s truly needed.

If you’d like a quote at your appointment, simply ask your stylist before the service begins, and we’ll guide you clearly.

Saturday Service Loading

A 12% service loading applies to all services booked on Saturdays. This loading reflects increased operational and staffing costs associated with weekend trade. The service loading is included in your final service total.

Clean Hair Policy

To ensure the best possible colour results, we ask that you arrive with clean, dry hair that has been washed within the past 24 hours. Excess oil, product build-up, or dirty hair can create a barrier that prevents colour from properly penetrating the hair strand.

If hair is not clean, your service may be adjusted or declined. Where time allows, we may offer a pre-colour cleanse and dry, which will incur an additional cost. This step is essential to help us achieve the result you’re hoping for.

Payment Options and Credit Card Charges

Kundalini accepts all major credit cards as well as cash payments. All credit card surcharges are inline with regulation. All credit card surcharges are none refundable.  It is the clients choice to pay with either method.

Afterpay also available*

Service Guarantee

At Kundalini Hair, we take pride in delivering exceptional hair services, every time. We stand by our work and we genuinely care that you leave the salon feeling amazing. If something doesn’t feel quite right after your visit, we’re here to help.

Here’s how our Service Guarantee works:

• If you’re not satisfied with your service, we ask that you let us know within 48 hours of your appointment.
• We will happily invite you back for an adjustment, which must be booked and attended within 7 days of your original service.
• This guarantee applies to the original service provided, and does not include a change of mind or style.

We appreciate open and honest feedback, it helps us continue to grow and deliver excellence. However, we do ask that all communication is respectful.

Our team works hard to provide a high level of service, and disrespectful or aggressive behaviour will not be tolerated under any circumstances. We’re committed to creating a safe and professional environment for both clients and staff.

Please note:

• We do not guarantee results if non-recommended or inferior haircare products are used at home.
• Refunds are not offered on services, but we will work with you to ensure you’re happy with your hair.
• We do not offer complimentary re-dos or refunds for change of mind (e.g. deciding to go darker after going lighter, or switching fringe styles). These are considered new services and will be charged accordingly.