Our Salon Policies

Our policies are here to ensure the smooth sailing of our salon and to ensure you receive the best possible service in a calm and professional environment. Please familiarise yourself with our policies prior to booking or attending an appointment at Kundalini.

Deposits:

All bookings require a non-refundable holding deposit at the time of booking in line with our Attendance Policy. This deposit can be taken of the total of your appointment at the end of your service or used to secure your next appointment. If you decide to not rebook with us please use this deposit when checking out as it is non-refundable. Please ensure you familiarise yourself with all our policies as deposits will be forfeited when our Attendance Policy is not adhered to. This deposit will stay on your account to secure your future scheduled appointments or if you don’t wish to prebook it can be used at the time of check out. A new deposit will be required when you re-book for future appointments.

Attendance Policy:

We require 48 hours’ notice minimum for any changes to your appointment regardless of the reason. This might include; rescheduling, canceling, or modifying the appointment services. If you make changes to your appointment without the minimum 48 hours notice you will need to pay for the full service you have booked in with our stylists and no future appointments can be made until this is done.

Confirmations:

Please ensure you respond to your confirmation text, if you have not done this yet please do this now! We cannot hold appointments that aren’t confirmed.

Service Change Of Mind:

If you have booked a colour and cut with us and decide you no longer need one of these services, you will need to inform us at least 48 hours prior to your appointment if not sooner. We cannot hold appointments. If you change your mind on the day you will still need to pay for the original time booked.

When to book:

Our salon is cleaned daily by our team and is also professionally cleaned every Monday. If you are healthy or immunocompromised and would like to be in the salon during the quietest time we recommend visiting us first thing in the morning, Tuesday morning apps are the first after our professional deep clean each week.

Appointment Timing:

We have worked extremely hard to accommodate clients with the correct timing and flow in line with restrictions. This hasn’t been easy and our usual day-to-day services will be very different. Due to larger regrowths and longer hair, your appointment may take slightly longer than usual so please allocate time for this.

Covid Conversation Free Zone:

We know its been a challenging 2 years for many people and because of this we are asking you keep Covid conversations to a minimum to ensure all clients can have a relaxing visit.

Quiet Appointments:

Now more than ever we understand the need for quiet. Please let our reception team know if you’d prefer a quiet appointment, this is an appointment that leaves small talk at the door, your stylist will simply offer their professional advice on your service and any home haircare needed then leave you to relax, work, read or meditate.

Arriving at the salon:

Please be on time and please call ahead and advise us if you will not be on time as your desired service may have to be altered to accommodate our strict capacity limits. And in saying that we apologise In advance if you have to wait a few minutes in a separate designated waiting area before your appointment.  When you enter the salon please wash your hands at our wash station.

Quoting:

If you would like a quote please ask for one before your service commences.