At Kundalini Hair, every appointment is carefully planned to ensure each guest receives the highest standard of service in a calm, professional environment. The following policies help us respect both your time and the time of every client who visits our salon.
To secure your preferred stylist and appointment time, we recommend booking in advance.
If your preferred time isn’t available, we’re happy to add you to our waitlist and will contact you should an appointment become available.
All appointments require either a deposit or a securely stored payment method to confirm your booking.
Where a deposit has been paid, it will be deducted from your final bill.
Your payment information is securely encrypted and stored through Stripe. Your card details are never visible to or stored by Kundalini Hair.
We kindly require a minimum of 48 hours’ notice for any appointment cancellation, rescheduling or reduction in booked services.
This allows us the opportunity to offer your appointment to another client.
Appointments cancelled or changed within 48 hours will incur the applicable cancellation fee.
Future appointments cannot be booked until outstanding cancellation fees have been settled.
If you’d like to change your booked services, we ask that you let us know at least 48 hours before your appointment.
Our appointment times are carefully allocated according to the services you’ve booked.
For example, if you’ve reserved time for a haircut with a senior stylist but decide on the day that you’d only like a blow-dry, the original appointment fee will still apply, as that specialised appointment time has been reserved exclusively for you.
Where sufficient notice is provided, we’re often able to move your blow-dry to one of our emerging stylists or blow-dry specialists, allowing you to enjoy a more accessible price point while making your senior stylist available for another specialised service.
Appointment confirmations are sent by both SMS and email, four and seven days days before your appointment respectfully.
We kindly ask that you confirm your appointment as soon as possible.
Appointments that remain unconfirmed may be released to our waitlist at our discretion. We do not assume an appointment is confirmed unless it has been confirm via the appropriate methods.
Appointments can be confirmed, rescheduled or cancelled anytime through your confirmation link or the Kundalini Hair App.
Please arrive on time to ensure you receive your full service.
If you’re running late, please contact the salon as soon as possible.
Late arrivals may result in your service being modified or shortened to keep the salon running on schedule. In some cases, your appointment may need to be rescheduled and our cancellation policy may apply.
To achieve the best possible colour results, we ask that all colour clients arrive with clean, dry hair that has been washed within the previous 24 hours.
Excess oil, dry shampoo, coloured root sprays or product build-up can prevent colour from performing as intended.
Where necessary, a pre-colour cleanse and blow-dry may be required and will incur an additional charge.
Please arrive with hair that is dry to avoid using appointment time for pre colour drying.
Every appointment begins with a personalised consultation.
Quotes are provided as estimates and may vary depending on:
If you’d like a quote before your service begins, simply let your stylist know.
A 12% Saturday service loading applies to all services performed on Saturdays.
This loading reflects the increased operational costs associated with weekend trading including our 33% wage loading.
To maintain a calm and relaxing environment, we ask that clients attend appointments unaccompanied wherever possible.
Babies in prams are welcome with prior notice so we can ensure adequate space.
We’re committed to delivering beautiful results and exceptional service.
If you have any concerns following your appointment, please contact us within 48 hours.
Where appropriate, we’ll happily invite you back for an adjustment, which must be completed within 7 days of your original appointment.
Our service guarantee applies to the original service performed and does not cover a change of mind or a new desired style.
Refunds are not offered on salon services.
The health of your hair is always our priority.
Our stylists reserve the right to modify or decline a service if we believe it would compromise the integrity of your hair.
Where an alternative approach is recommended, we’ll discuss this with you before proceeding.
Unopened retail products may be exchanged.
Opened products cannot be returned unless faulty.
We do not offer change of mind refunds on opened retail products.
We accept cash, EFTPOS and all major credit cards.
Credit card surcharges apply in accordance with current regulations.
Afterpay is available on eligible purchases.
Our team is committed to providing a welcoming, professional environment for every guest.
We ask that all communication with our team remains respectful.
Aggressive, abusive or inappropriate behaviour towards staff will not be tolerated and may result in services being cut short and future bookings being declined.
Head to our FAQ page here.
These policies are designed to protect the time of both our clients and team. While we always strive to accommodate individual circumstances, all policy exceptions remain at the sole discretion of Kundalini Hair.
You can now view and reschedule your up coming bookings as well as shop your favourite haircare via the Kundalini Hair app, available in the App Store.
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