Frequently Answered Questions

SALON FAQ

Yes. In order to check the outcome of the cut or colour and its coverage it is our policy no client leaves with wet hair. You need to book either a blowdry or haircut after each colour service.

Our standard haircuts take between 45-60 minutes. For colour appointments allow 2.5 hours + and for foils or colour changes allow 3.5 hours +.

Of course. As a Kundalini client, you are not bound to any one stylist. Please chat with our reception team to find the right stylist for you and your needs.

Please call the salon within 24-48 hours of your service. We will then ask you to return to the salon as soon as possible to check your hair and rectify any issues. We not offer redos for change of mind.

There is Wilson parking available right outside the salon as well as under the Hotel Realm. The first hour is FREE underground.

There is plenty of free parking around the Telopea School and surrounding streets, a five-minute walk from the salon.

No

No

No.

Yes, we offer in-salon Olaplex treatments and the full Olaplex take-home range.

We have a variety of healthy snacks for purchase at our reception including local bliss balls, chips and nut mixes.

Yes. Please be mindful of other guests while eating.

Our new self service drinks bar offers our signature Comforting tea, K-tea as well as still and sparkling water on tap. We also have a billi hot water dispensary should you wish to bring your own favourite tea to enjoy. There are two coffee shops, Ostani and Maple and Clove surrounding the salon for coffee purchase.

No. Please arrive at your appointment unaccompanied. We ask no extra people or children, excluding babies in prams, (please notify us when booking so we can allocate you extra space) are brought to your appointment time.

SHOP FAQ

Orders are processed, packed and dispatched each Wednesday.

Yes. Pick up is available each Wednesday.

If your product arrives faulty please discontinue using the product. We ask you to return the product either via post (slip provided) or to our shop front. And It will be replaced.

We do not offer refunds. If your product arrives faulty you will be issued with a gift code for the same value. We do not offer exchanges for change of mind, please contact us for product recommendations if you are unsure.