Frequently Answered Questions

Yes. In order to check the outcome of the cut or colour and its coverage it is our policy no client leaves with wet hair. You need to book either a blowdry, quick dry-off or haircut after each colour service.

To ensure appointment times remain available for all clients, we kindly ask for at least 48 hours’ notice if you need to cancel or reschedule your appointment.

If an appointment is cancelled or changed within 48 hours of the scheduled time, the booking security applied to your appointment will be forfeited.

If your appointment is secured with a deposit, your deposit will be forfeited.

If your appointment is secured with a saved payment method, the applicable cancellation fee outlined in our booking policy will be charged.

You can manage your appointment at any time using the Kundalini Hair app or by calling the salon.

Where possible, we’ll always do our best to accommodate changes to your appointment.

However, if you’ve booked a service that reserves time with one of our senior stylists—such as a haircut—and decide on the day that you no longer require that service, the original appointment price will still apply. This is because that time has been specifically reserved for you and is no longer available for another client to book.

If you know in advance that you’d prefer to remove your haircut and simply have a blow-dry, we kindly ask that you let us know at least 24 hours before your appointment. This allows us to transfer your blow-dry to one of our highly trained blow-dry specialists, who offer this service at a more competitive price point, while making your senior stylist available for another client requiring a haircut or other specialised service.

Providing us with a little notice helps us make the best use of our team’s time while ensuring we can continue to offer appointments to clients who are waiting to book.

If you are having semi or permanent colour your hair must be washed within 24 hours of your scheduled appointment. If you come to your appointment without washing your hair in this time frame, coverage and vibrancy of the colour can be affected.

For blondes, 48 hours, as this ensures a clean lift in a timely manner. Kundalini Hair is not liable for a lack of colour coverage or appropriate lifting if your hair has not been washed within the appropriate time frame before your appointment.

Please do not arrive with wet hair as drying your hair before your appointment will run into your appointment time.

Our standard haircuts take between 45-60 minutes. For colour appointments allow 2.5 hours + and for large foils or colour change appointments allow 3.5 hours +.

We are happy to recommend a salon grade shampoo and conditioner that works for your hair type, lifestyle and/or colour.

For clients with coloured hair, we recommend using a colour-specific shampoo and conditioner to help your colour last as long as possible between salon visits. For highlighted hair, it’s important to use a shampoo and conditioner that’s specifically formulated to protect and nourish blonde hair.

Using inferior products can cause things like silicon build up, discolouration and damaged cuticles. We cannot guarantee our colour work when these products have been used.

Of course. As a Kundalini client, you are not bound to any one stylist. Please chat with our reception team to find the right stylist for you and your needs.

We’re committed to delivering beautiful results and exceptional service.

If you have any concerns following your appointment, please contact us within 48 hours.

Where appropriate, we’ll happily invite you back for an adjustment, which must be completed within 7 days (preferably within 24hrs of the notice) of your original appointment.

Our service guarantee applies to the original service performed and does not cover a change of mind or a new desired style.

Refunds are not offered on salon services.

Of course, you are welcome to make a booking for a child. Please note we do not offer a children’s price. Services are charged out based on the stylist they are booked with.

There is Wilson parking available right outside the salon as well as under the Hotel Realm. The first hour is FREE underground.

There is plenty of free parking around the Telopea School and surrounding streets, a five-minute walk from the salon.

No

No

We accept all major cards as well as cash. A card surcharge is applied for all card payments.

We also offer Afterpay

Absolutely. If you find an appointment online that better suits you, we recommend securing it immediately, as availability changes quickly. Simply email or call us afterwards and let us know which appointment you’d like to keep.

Our standard haircut and colour appointments are designed for maintaining or refining your current style. If you’re considering a significant change, please email us beforehand with a current photo and inspiration images so we can allocate the appropriate time.

No. Please arrive at your appointment unaccompanied. We ask no extra people or children, excluding babies in prams, (please notify us when booking so we can allocate you extra space) are brought to your appointment time.

If a child must attend your appointment please ensure you let us know prior to your appointment.

• Noise Level- please keep noise levels to a minimum so that everyone can relax and enjoy their time here. If you bring devices to stream content on please ensure you have headphones with you.
• Seating- clients who are having services done will have priority seating over any child or visitor.

Yes. We are open Saturday 8.30am to 3pm. Please be advise all Saturday appointments will include a Saturday surcharge of 12% to offset our Saturday staff wage loading of 33%.

Our self service drinks bar offers our signature Comforting Tea, English Breakfast Tea as well as still and sparkling water on tap. We also have a billi hot water dispensary should you wish to bring your own favourite tea to enjoy. There are two coffee shops, Ostani and Maple and Clove surrounding the salon for coffee purchase.

Mon | CLOSED

Tue | 9.30am-5pm

Wed | 9am-5.30pm

Thur | 9.30am-7.15pm

Fri | 9am-5pm

Sat | 8.30am-2.30pm

Sun | CLOSED

Orders are processed, packed and dispatched each Wednesday.

Yes. Pick up is available each Wednesday.

If your product arrives faulty please discontinue using the product. We ask you to return the product either via post (slip provided) or to our shop front. And It will be replaced.

We do not offer refunds. If your product arrives faulty you will be issued with a gift code for the same value. We do not offer exchanges for change of mind, please do not open, or use a product if you aren’t sure its right for you please contact us for product recommendations.

Our hair salon is located at the back entrance of the Hotel Realm, 18 National Circuit Barton, Canberra.